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Results: 1 - 12 of 20

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Communication Counts
The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem.
Speaking and Listening for Results The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year.* ... read more
Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Creating Winning Social Media Strategies
Stanford Executive Briefings Charlene Li Founder, Altimeter Group shows us how companies can use social media tools to develop more intimate and beneficial relationships with customers.
Charlene Li Founder, Altimeter Group Citing intriguing examples from Oracle, Southwest Airlines, Walmart, Comcast, and Starbucks, Charlene Li shows us in the Creating Winning Social Media Strategies video how companies can use social media tools to develop more intimate and beneficial relationships ... read more
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Digital Communication Skills: Do's and Don'ts
From texting to email to video calls, digital technology has transformed how we communicate with each other. 
From texting to email to video calls, digital technology has transformed how we communicate with each other. But in formal situations like at work or in school, which forms of communications are appropriate, and when? Viewers of the Digital Communication Skills training video, especially digital nat... read more
Digital Media for Business Marketing Series
This timely two-part series will show viewers how to put online and mobile media to work expanding and enhancing customer/company relationships.
Digital technology has transformed the way companies use traditional media such as TV, radio, and print while simultaneously introducing Web sites, social media platforms, and mobile apps to the marketing mix. This timely two-part series will show viewers how to put online and mobile media to work e... read more
E-Mail Etiquette
The E-Mail Etiquette training program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication.
There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people. The E-Mail Etiquette traini... read more
Email Essentials
E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.
Legal & Appropriate Use of e-mail Since the beginning of history, we humans have found ever more effective ways of communicating with each other. Email, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues. Harassment has a... read more
Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. 
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. At the same time Michael’s personal use of a dating app in t... read more
DVD style course with completion certificate only
Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits.
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help... read more
DVD style course with completion certificate only
Meeting Management Challenges 1
Meeting Management Challenges 1 teaches managers how to deal with: posting inappropriate information on social media Web sites, breaches in confidentiality, covering up mistakes, downturns in performance, and workplace bullying. 
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led training program guides audiences through a range of dramatic scenarios, including interviews with key characters who describe t... read more