617-354-0017
Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.
Short preview
Log in or register for the full version
About
In the Excellence in the Public Sector training video, Tom Peters does more than destroy the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organizations.
- Houston Metropolitan, Houston, TX
Excellence in the Public Sector accomplishes its purpose: to show that it is possible to achieve excellence with the taxpayer’s money and to explain how it’s done.
- Barbara Holsopple, The Phoenix Gazette
Tom Peters proves that the management revolution is not confined to the private sector - that a revolution is brewing in the public sector, too. He travels to five organizations - The Navy Depot at Alameda, California; the National Theater Workshop of the Handicapped in New York City; the City of Phoenix, Arizona; the Department of Juvenile Justice in New York City; and the National Forest Service in Ochoco, Oregon - and uncovers the secrets of their management success.
Key Learning Points:
- Motivate workers through recognition and gainsharing
- Celebrate small wins in the anticipation of big ones
- Understand the power of participative management
Purchase Includes:
- Excellence in the Public Sector DVD (59 Minutes)
- Leader's Guide
This is available as part of
Business Excellence Online Library
Watch case studies of excellent companies and learn from Tom Peters and Bob Waterman (co-authors of In Search of Excellence) about the skills for excellence in your organization all for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Buy now on our ArcLearn site for instant access! If you are looking for an exceptional value in training, then look no further. The Business Excellence Online Training Library will provide you with 1... read more
Tom Peters Online Library
Tom Peters in one of the most prolific and respected management and business authorities in the world today. Now you can access the entire Tom Peters library of programs at one time for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Tom Peters Training Library will provide you with 24 different vi... read more
-
- Topics
- Change Management & Innovation
- Government
- Leadership and Management
- Special Offers and Combo Packages
- Uses
- Business Case Studies
- An Enterprise Media Program
- Government Leadership and Management Training
- Video Running Time (minutes)
- 59:00
- Producer
- Enterprise Media
- Featured Talent
- Tom Peters
- Presentation Style
- Case Study w/Instruction
- Course ID
- 00018
You might also like
Tom Peters DVD Combo Package
Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo. Get Tom's five best-selling DVD programs for $1,499.
Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers. Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo. Get Tom's five best-selling DVD programs for $1,499... read more
Inside Information
A silo-buster's guide to internal customer service Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.
A silo-buster's guide to internal customer serviceMost organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.Inside Information will enc... read more
DVD style course with completion certificate only
But I Don't Have Customers
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking q... read more
Life is good ...and work can be too!
Learn how to inspire employees, improve attitude, and deliver great customer service in this high-energy, motivational training program that profiles the company Life is good.
Can you imagine a workplace where people really want to come into work every day? How about working in an organization where employees are optimistic and motivated and deliver great customer service? Imagine that you can bring these ideas to your workplace...You can! "Life is good and work can be to... read more
DVD style course with completion certificate only
Team Building: What Makes A Good Team Player?
Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this video shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger.
Each member of a team is important to the team’s effectiveness. Team Building What Makes A Good Team Player? focuses on four types of team players and illustrates how group’s can build on the strengths of each personality to reach team goals. Organizations depend on teams to develop new products, so... read more
We're On The Same Team, Remember?
This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.
In this film, viewers will see how each employee contact gives the customer additional insight into the ways in which the organization operates. A customer can quickly determine if the employees are helpful, cooperative and willing to listen. Through these interactions, customers are also left with ... read more
A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
Recession as Opportunity with Tom Peters
In a re-release of Tom Peters classic program "Recession as Opportunity," you will learn Tom Peters six strategies for surviving a recession (and for positioning yourself for future growth).
Smart Moves for Tough Times Over a decade ago, Tom Peters created a program that helped many businesses navigate the last serious recession. In the program, he outlined six critical strategies for navigating the difficult challenges of a recession. In essence, Tom gives solid advice on how to tap th... read more
