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About

Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with your company.

Key Learning Points

  • Create great customer experiences
  • Understand your customer's needs

This is available as part of

Customer Service Online Library
Motivate, train, and inspire your team to higher levels of customer service excellence
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Customer Service Training Library will provide you with 22 differ... read more
Complete Meeting Opener Online Library
If you are looking for an exceptional value, then look no further. For only $495 for 1 year of online training or 25 views, which ever comes first, you'll get access to 58 of our meeting openers and meeting breaks.  This includes all the Muppet Meeting Films!
This entire library is only $495 for 1 year of online training or 25 views, which ever comes first.Buy now on our ArcLearn site for instant access! If you are looking for an exceptional value in training, then look no further. The Complete Meeting Opener Library will provide you with 58 meeting open... read more
Tom Peters Online Library
Tom Peters in one of the most prolific and respected management and business authorities in the world today. Now you can access the entire Tom Peters library of programs at one time for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Tom Peters Training Library will provide you with 24 different vi... read more

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Tom Peters DVD Combo Package
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Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
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Customer Service To The Rescue!
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. Customer Service to the Rescue is the perfect video to celebrate and thank all your employees who deliver great cu... read more
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Truly FURRific Customer Service - Barkles Meeting Video
Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.
Meet the Barkles... our new canine companions who will get your team howling with laughter.  You'll love the fun and humor as they motivate your team to higher levels of success.   Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how to deal with a diff... read more
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Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.
Does every new project you face seem to be dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap the creativity and ideas of ALL your people? If you do, then this program is for you! Tom Peters shows you how to foster innovation, tap the creativity of your... read more
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