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Winning Customer Loyalty Library
Volume Two Winning Customer: Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.
This program takes the ambiguity out of what it means to give your customer more when they really don't expect it. It shows you how to set yourself apart from your competitors. Most importantly, it gives you the tools to build customers for life.
Key Learning Points
- Learn the importance of Value
- Use Information to exceed customer expectations
- Speed: Lean how to give customers a faster experience
- Personality: Treat customers like guests
- Follow up: Impress your customers and build lifetime relationships with good follow up
- Winning Customer Loyalty Exceed Customer Expectations DVD (28 Minutes)
- Winning Customer Loyalty Volume II booklet