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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer! Your cost $519! If you were to buy these programs individually, the total would be $649.75. Buy the complete library and save $130.75! The Customer Service Starter Library includes the following titles:

  • 50 Ways to Keep Your Customers
  • The Power of Customer Service
  • The Basics of Profitable Customer Service
  • Winning Customer Loyalty Vol. One: Eliminate Customer Turnoffs
  • Winning Customer Loyalty Vol. Two: Exceed Customer Expectations

50 Ways to Keep Your Customers

We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service.

So, regardless of your job title, position in an organization, or experience, your number one task will always be to attract, satisfy and preserve customers. Terrific customer service is the ultimate goal!

50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.

50 Ways To Keep Your Customers is an outstanding value. In a market where prices seem to be escalating, it is an old-fashioned good investment: versatile, comprehensive content delivered in an interesting fashion for an excellent price.

Rated by Training Media Review, as one of "the best videos," this program provides the common sense information to help anyone improve their customer service.

We have all suffered from poor customer service and it's not pleasant. And it does not have to be that way. By using the techniques and skills found in 50 Ways To Keep Your Customers something can be done and it can be done now. Numbered one to fifty, each skill in this 60-minute video can be put to use immediately. They are practical, workable techniques that take the mystery out of how to give exceptional customer service. Give it a try. It can only help!

The Power of Customer Service

The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the DVD.

Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.

Using the three C's of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.

"To survive in the competitive market place of the new millennium we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm.

The Basics of Profitable Customer Service

Customer service is the single most important factor in any business. It is absolutely crucial to a company's success, says noted lecturer and trainer Jeff Blackman.

Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. This logical approach to customer service teaches you:

  • The ten dimensions of service quality
  • How to develop a caring attitude toward your customers
  • The 13 strategies to becoming a better listener
  • The VIN and Serv philosophy of high quality customer service
  • Techniques to keep your customers coming back again and again to purchase your products
  • Why it's important to provide more in perceived value than you receive in payment

Divided into segments, The Basics of Profitable Customer Service training program is designed to be used by both individuals for self-study and trainers in training sessions.

Business success in the 21st century is customer service driven. This training program will make you and your company more able to provide high quality customer service and return greater profits.

Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.

Winning Customer Loyalty Vol. One: Eliminate Customer Turnoffs

Winning Customer Loyalty Library

Volume One Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product.

Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

Winning Customer Loyalty Vol. Two: Exceed Customer Expectations

Winning Customer Loyalty Library

Volume Two Winning Customer Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty.

It takes the ambiguity out of what it means to give your customer more when they really don't expect it. It shows you how to set yourself apart from your competitors.

Purchase Includes:

  • 50 Ways To Keep Your Customers DVD (60 Minutes)
  • 50 Powerful Ideas You Can Use To Keep Your Customers book
  • The Power Of Customer Service DVD (45 Minutes)
  • The Power of Customer Service book
  • The Basics of Profitable Customer Service DVD (35 Minutes)
  • Basics of Profitable Customer Service booklet
  • Winning Customer Loyalty Eliminate Customer Turnoffs DVD (26 Minutes)
  • Winning Customer Loyalty Volume I booklet
  • Winning Customer Loyalty Exceed Customer Expectations DVD (28 Minutes)
  • Winning Customer Loyalty Volume II booklet

This is available as part of

Total JWA Video Library
A video series that will help with leadership, management, customer service, supervision, workplace issues, employees and much more.  The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format. The Total JWA Video Library includes: 50 Ways to Keep Customers Basics of Business Etiquette Basics of Profitable Customer Service Basics to Improve Memory BEAR Essentials of Business Better ... read more

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills th... read more
Featured Programs DVD style course with completion certificate only
The Basics of Profitable Customer Service
Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only

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DVD style course with completion certificate only
Love Your Customers & Love Your Difficult Customers
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