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The author of over 40 books, Dr. Paul R. Timm is an expert and authority on a variety of topics including customer service, communication, meeting management, self-management and human relations. His speaking, training, and consulting in Customer and Employee Allegiance show specific processes for boosting organizational success by retaining high-profit customers and high-value employees.

Having spent over 27 years teaching and coaching in a variety of organizations, Timm’s insights can break through the barriers that hold companies back from making the profit-enhancing changes needed to boost customer and employee loyalty.

All Dr. Timm’s writing, training, video programs, and consulting focus on practical, realistic actions you can take starting immediately to make a significant difference in organizational and personal success. 

He earned university degrees from the State University of New York at Buffalo (SUNY), Ohio University, and Florida State University.  Dr. Timm has taught at three major universities.  Most recenlty, he held the rank of professor and served for many years as Chair of the Management Communications Department at Brigham Young University.

Results: 1 - 9 of 9

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50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
El Poder de la Atencion al Cliente (Power of Customer Service)
The Power Of Customer Service NOW IN SPANISH
The Power Of Customer Service NOW IN SPANISH with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-i... read more
How To Achieve Ultimate Success
In How To Achieve Ultimate Success, Dr. Paul Timm presents a psychologically sound approach to help you reach the ultimate success you desire in both your business and personal life.
What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No ma... read more
DVD style course with completion certificate only
How To Hold Successful Meetings
Improve your meetings now by putting to work the solid, do-it-now common sense techniques found in this program.
Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited? These questions and many more are answered in the 30-minute training program How To Hold Successful Meetings. T... read more
DVD style course with completion certificate only
How To Make Winning Presentations
With How To Make Winning Presentations you'll learn to develop the skills to make every presentation a success.
One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Don't be one of these people. Stand before the crowd feeling comfortable and confident. With How To Make Winning Presentations ... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills th... read more
Featured Programs DVD style course with completion certificate only
Winning Customer Loyalty Video Training Library
The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2).  Learn how to avoid angry customers and build lifetime relationships.
Volume One: Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experienc... read more
Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only