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Results: 1 - 12 of 15

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The Goal - Dramatic Version
The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
The Goal dramatic version can teach your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results. Utilizing The Goal program can result in ongoing improvement throughout your entire organization.The Goal is a dramatic vide... read more
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
In Search of Quality Volume 1: Quality Through People
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.  Learn about empowerment, customer service and leadership. 
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
In Search of Quality Volume 2: Quality Through Systems
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% pe... read more
Leading the Nation Volume 1: Team-Based Quality
Celebrate successful management in the public sector.  In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization.  Watch as team building, empowerment, and communication led to positive change
Leading the Nation celebrates successful management in the public sector.  This two part series revels how organizations in the public sector have met new challenges, changes and implemented total quality management processes.  The rewards are powerfully shown in higher employee satisfaction and pro... read more
Leading The Nation Volume 2: Customer-Driven Quality
In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.
Leading the Nation celebrates successful management in the public sector.  This two part series revels how organizations in the public sector have met new challenges, changes and implemented total quality management processes.  The rewards are powerfully shown in higher employee satisfaction and pro... read more
No Complaints? Complaints and Quality Management
Quality Through Customer Service No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.
No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process. No Complaints? Complaints and Quality Management makes it painfully obvious that there is only one thing worse than a problem which leads to a di... read more
No Complaints? Complaints and the Customer
Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.
No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future. Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again.No Complaints? tackles the link between customer satisfaction and qual... read more
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Prescription For Change: Total Quality in Healthcare
Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.
Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal. A Case Study In Quality In this program,  you'll see how Memphi... read more
Shape of the Winner with Tom Peters
Tom Peters show you that today's successful winners are focused on daily improvement, customer service, constant innovation, and using technology to stay in contact with everyone from suppliers, distributors, customers, to finding new clients.
Tom Peters' Shape of the Winner focuses on the traits of the most successful companies.  What worked for the successful institutions during this technological revolution?  How are these organization structured in a way that allows them to compete with veteran billion-dollar corporations and win? As ... read more
Time: The Next Dimension of Quality
Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance.
How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong’s John Guaspari and Edward Hay present a simple, but effective concept - don’t spend time on anything that has no value in the eyes of the customer.That’s exactly w... read more