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Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training and quality leadership.
This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People and series pricing is available.
AWARDS
* This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training
* It also has won the Silver Cindy Award from the Association of Visual Communicators.
KEY LEARNING POINTS
- See how employees gain ownership in the quality program
- Understand the importance of reduction in defects
- Watch the total quality process in action
This program comes on two DVDs. The first one is 28 minutes long and the one is 38 minutes long.
This program is part of the In Search of Quality Series which is available with discounted pricing.
This is available as part of
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
Business Excellence Online Library
Watch case studies of excellent companies and learn from Tom Peters and Bob Waterman (co-authors of In Search of Excellence) about the skills for excellence in your organization all for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Buy now on our ArcLearn site for instant access! If you are looking for an exceptional value in training, then look no further. The Business Excellence Online Training Library will provide you with 1... read more
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- Topics
- Programs Under $200
- Customer Service
- Leadership and Management
- Special Offers and Combo Packages
- Uses
- Leadership and Management - Under $200
- Video Case Studies - Under $200
- Quality
- An Enterprise Media Program
- Video Running Time (minutes)
- 66:00
- Producer
- Enterprise Media
- Featured Talent
- Robert H. Waterman, Jr.
- Presentation Style
- Case Study w/Instruction
- Course ID
- 00339
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