617-354-0017
Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.
Short preview
Log in or register for the full version
About
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training and quality leadership.
This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People and series pricing is available.
AWARDS
* This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training
* It also has won the Silver Cindy Award from the Association of Visual Communicators.
KEY LEARNING POINTS
- See how employees gain ownership in the quality program
- Understand the importance of reduction in defects
- Watch the total quality process in action
This program comes on two DVDs. The first one is 28 minutes long and the one is 38 minutes long.
This program is part of the In Search of Quality Series which is available with discounted pricing.
This is available as part of
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
Business Excellence Online Library
Watch case studies of excellent companies and learn from Tom Peters and Bob Waterman (co-authors of In Search of Excellence) about the skills for excellence in your organization all for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Buy now on our ArcLearn site for instant access! If you are looking for an exceptional value in training, then look no further. The Business Excellence Online Training Library will provide you with 1... read more
-
- Topics
- Programs Under $200
- Customer Service
- Leadership and Management
- Special Offers and Combo Packages
- Uses
- Leadership and Management - Under $200
- Video Case Studies - Under $200
- Quality
- An Enterprise Media Program
- Video Running Time (minutes)
- 66:00
- Producer
- Enterprise Media
- Featured Talent
- Robert H. Waterman, Jr.
- Presentation Style
- Case Study w/Instruction
- Course ID
- 00339
You might also like
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
In Search of Quality Volume 1: Quality Through People
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award. Learn about empowerment, customer service and leadership.
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry. Tom Peters outlines five strategies for innovation from this case study.
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Business Excellence Training DVD Combo Package
Save $1,960 over the individual DVD prices with The Business Excellence Combo Package. You get five best-selling DVDs on excellence for $995!
See Excellence in action and gain insights from Tom Peters, Shawn Achor, and Bob Waterman. Save $1,960 over the individual DVD prices with The Business Excellence Combo Package. You get five best-selling DVDs on excellence for $995! Includes these top-selling Business Excellence training programs... read more
World Class Quality: The Customer Will Decide
Tom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.
Explore ways that quality - as defined by the customer - is the key to competing successfully in global markets. Through case studies, World Class Quality examines the critical elements that fuel the success of four companies that have international reputations for quality and have achieved global s... read more
DVD style course with completion certificate only
