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In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
In Search of Quality Volume 1: Quality Through People
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award. Learn about empowerment, customer service and leadership.
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
In Search of Quality Volume 2: Quality Through Systems
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% pe... read more
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry. Tom Peters outlines five strategies for innovation from this case study.
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
What America Does Right Series
Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence shows how to achieve management excellence in this profile of Merck, AES, Sun Microsystems, and Raychem.
What America Does Right features Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence. Bob Waterman has brought to us some of the top companies to discuss the value of strategy - management and organizational. This video series takes an in-depth look a... read more
World Class Quality: The Customer Will Decide
Tom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.
Explore ways that quality - as defined by the customer - is the key to competing successfully in global markets. Through case studies, World Class Quality examines the critical elements that fuel the success of four companies that have international reputations for quality and have achieved global s... read more
DVD style course with completion certificate only
