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Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day.

This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The second part of the series is Quality Through Systems and series pricing is available.

KEY LEARNING POINTS

  • Empower people to solve problems
  • Learn how leadership affects quality
  • Build customer/supplier relationships
  • Observe quality meetings in action

This program is part of the In Search of Quality Series which is available with discounted pricing.

This is available as part of

In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
Business Excellence Online Library
Watch case studies of excellent companies and learn from Tom Peters and Bob Waterman (co-authors of In Search of Excellence) about the skills for excellence in your organization all for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Buy now on our ArcLearn site for instant access! If you are looking for an exceptional value in training, then look no further. The Business Excellence Online Training Library will provide you with 1... read more
Topics
Programs Under $200
Customer Service
Leadership and Management
Uses
Customer Service - Under $200
Leadership and Management - Under $200
Video Case Studies - Under $200
Quality
Video Running Time (minutes)
63:00
Producer
Enterprise Media
Featured Talent
Robert H. Waterman, Jr.
Presentation Style
Case Study w/Instruction
Course ID
00338

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