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Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day.
This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The second part of the series is Quality Through Systems and series pricing is available.
KEY LEARNING POINTS
- Empower people to solve problems
- Learn how leadership affects quality
- Build customer/supplier relationships
- Observe quality meetings in action
This program is part of the In Search of Quality Series which is available with discounted pricing.