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Customer Service Videos and DVDs

Customer Service Training Videos and DVDs as well as streamed learning. Also programs on attitude and motivating customer service associates. This includes the "Fish Philosophy" programs.

Results: 1 - 12 of 23

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Coaching New People
Learn how to give your new employees a head start;  Skills include: welcome them, give feedback, encourage new skills and be a good role model.
Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dio... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
File 101: Building Teams for Success
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid’s Little Ty... read more
DVD style course with completion certificate only
Giving Leadership Away
This video focuses on the challenges of newly promoted leaders in delegation and team-building.
The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself. Unfortunately, many leaders get no formal training in running a team. Giving Leadership Away can help both new and exper... read more
DVD style course with completion certificate only
The Goal - Dramatic Version
The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
The Goal dramatic version can teach your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results. Utilizing The Goal program can result in ongoing improvement throughout your entire organization.The Goal is a dramatic vide... read more
The Helping Hand - Coaching Skills for Managers
To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance with John Cleese.
The Helping Hand looks at the manager’s direct role in coaching staff. Understanding the importance of coaching and then learning to coach is not easy.Many managers take the route of saying ’I’ll do it myself, it will only take five minutes’ - which leaves the manager overburdened and team members u... read more
DVD style course with completion certificate only
Id Like A Word With You
This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.
This program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled. By analysing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals. In each case the program s... read more
DVD style course with completion certificate only
I Wasnt Prepared For That
Overcoming the Fear of Making Presentations Fear. That's the main reason most people won’t make presentations, or make them poorly.
Overcoming the Fear of Making Presentations Fear. That’s the main reason most people won’t make presentations, or make them poorly. By following the three simple lessons of I Wasn’t Prepared For That, anyone can conquer presentation phobia and go on to make his or her case successfully and professio... read more
DVD style course with completion certificate only
Its All In The Presentation
A Double Standard for Women? Program #15 of the Building A Diverse Workforce For The Global Millennium Series. Does your organization use different standards in evaluating male and female employees?
A Double Standard for Women? A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from the same company, ARMC. Building a Di... read more
DVD style course with completion certificate only
The Keys to Effective Supervision - How to Build a High-Performance Workforce
Develop the critical skills you need to be a truly effective leader: communicate with clarity, make effective and timely decisions, recruit, train, motivate and retain a successful workforce!
Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective Supervision - How to Build a High-Performance Workforce training video will make you even better at your job. You’ll learn to develop the critical skills you need to be a truly effective leader—communicat... read more
Featured Programs DVD style course with completion certificate only
Leadership: Influence, Incentives, and Knowledge - L.I.N.K.
In most of today’s organizations, authority is only one segment of a motivational formula used by the most effective leaders. Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden tell you how to be a successful leader!
Part of the Winning Coaches Series Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be a successful leader in this fast-paced training program. These coaches have an amazing track record! Now you can take their core lessons and apply them to your job. ... read more
DVD style course with completion certificate only
Leading Positive Change
Part of The Happiness Advantage training program. Leading Positive Change is the perfect tool for leaders! Recognizing employees is critical, but you also have to learn how to give feedback in the most effective manner.
Part of The Happiness Advantage training program. Leading Positive Change is the perfect tool for leaders! Recognizing employees is the most important way to get them to enjoy their job. Praise is essential, but it is often misused. Shawn Achor explains how improve coaching and leadership skills. Le... read more
DVD style course with completion certificate only