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This item contains several different items. Purchasing this item includes all of the component items listed below.
This three part training program shows you excellence at work. Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.
File 101: Building Teams for Success is an 18 minute video featuring Rubbermaid’s Little Tykes division successfuly developing and launching a new product which revolutionzed the day care playground equipment market.
File 102: Creating World-Class Customer Service is a 17 minute video which includes case studies on Southwest Airlines, Whole Foods Market and USAA Insurance. You can watch excellent service in action and learn skills for listening and responding to your customers.
File 103: Developing 21st Century Leaders is a 17 minute video featuring case studies on the top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA Insurance, The Defense Personnel Support Center and Whole Foods Market.
Each video includes a workbook and is available for purchase individualy.
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.