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What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?

Find out as you hear four stories of how 3M has met special demands from their customers.

When most organizations would have denied these unique requests, 3M’s team met the challenge and came up with creative solutions for each of them.

Key Learning Points

  • Make the customer a part of your product development team
  • Listen for unspoken needs
  • Realize no customer is too small

Includes a Leader’s Discussion Guide

COMPLIMENTARY REVIEW:

"This program gives a stirring view of what a company can grow into. The video plays best...as inspiration. It will work especially well for organizations well along in the quality journey that want to take stock of their progress and refocus on their destination." - Training Media Review

This is available as part of

Customer Service Online Library
Motivate, train, and inspire your team to higher levels of customer service excellence
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Customer Service Training Library will provide you with 22 differ... read more
Topics
Programs Under $200
Customer Service
Motivational Videos
Sales Training
Special Offers and Combo Packages
Uses
Customer Service - Under $200
Improving Sales and Service
An Enterprise Media Program
Video Running Time (minutes)
29:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Presentation Style
Case Study
Course ID
00598

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