617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.

Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service

This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.  21 Minutes

Business Chronicle Volume 2: Corporate Missions, The People Behind the Products

Employees are a company's most important corporate assert.  You will visit three organizations (Harbor Sweets, Tom's of Maine, and Cross Pens) where employee satisfaction is integral to the corporate mission. See how empowerment and fun can play a role in success. 31 Minutes

Business Chronicle Volume 3:  The Marketing and Manufacturing Edge

Go to Gillette and learn how they regained their dropping market share.  Gillette's established winning principle will help you focus on innovation, production, marketing and your company as a whole. 25 Minutes

Each program includes the business case studies and commentary by Tom Melohn and Jane Saltonstall. Hosted by Greg Stone.

Key Learning Points:

  • Understand how customer commitment builds loyalty
  • Learn how to keep your innovative edge
  • See how quality impacts the customer

CUSTOMER REVIEW

"These are superb, hard-hitting productions that should be required viewing for all of management in America.  My boss spent the weekend reviewing it, time and again.  He also found it superb.  You've got a super product on your hands!"

- Charlie Pace, Quality Advisor, United States Navy

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service
Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer ServiceThis once-small hunting supply busi... read more
DVD style course with completion certificate only
Business Chronicle Volume 2: Corporate Missions, The People Behind the Products
Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 2: Corporate Missions, The People Behind the ProductsEmployees are a company's mo... read more
DVD style course with completion certificate only
Business Chronicle Volume 3: The Marketing and Manufacturing Edge
Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 3:  The Marketing and Manufacturing EdgeGo to Gillette and learn how they regaine... read more
DVD style course with completion certificate only

You might also like

The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
What America Does Right Series
Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence shows how to achieve management excellence in this profile of Merck, AES, Sun Microsystems, and Raychem. 
What America Does Right features Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence. Bob Waterman has brought to us some of the top companies to discuss the value of strategy - management and organizational. This video series takes an in-depth look a... read more
The Excellence Files
To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
DVD style course with completion certificate only

Ancillary Items