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The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
OXO Good Grips: Think Differently
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry. Tom Peters outlines five strategies for innovation from this case study.
Is it possible to revolutionize an industry thatss been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key facto... read more
DVD style course with completion certificate only
Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
In Search of Quality Series
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality. In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service. In Volume 2 Quality Through Systems you’ll learn ho... read more
DVD style course with completion certificate only
What America Does Right Series
Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence shows how to achieve management excellence in this profile of Merck, AES, Sun Microsystems, and Raychem.
What America Does Right features Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence. Bob Waterman has brought to us some of the top companies to discuss the value of strategy - management and organizational. This video series takes an in-depth look a... read more
The Excellence Files
To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
