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Healthcare Training Videos and DVDs

Training videos for healthcare organizations, with a special focus on customer service, compliance and workplace issues.

Results: 1 - 12 of 52

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Art of Networking
Whether it’s leveraging your network, planting psychological "seeds", establishing new contacts, winning over your team or negotiating deals around the board table, The Art of Networking will provide a toolbox of innovative tools.
Ever wonder why some people seem to know everybody? How do they walk up to a group of strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking with Mark Jeffries will teach you how to tip the scales in your favor by using a set of innovative c... read more
Ask For The Order
Learn skills for closing the sale in this detailed sales training package.
Do you remember the old parable: “Give them a fish and they’ll eat for a day, teach them how to fish and they'll eat for a lifetime.”? Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them and your organization a ... read more
DVD style course with completion certificate only
Barkles Business Series
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the fun and humor as they motivate your team to higher levels of success. 
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the humor as they motivate your team to higher levels of success.  In our introductory series, you get a bowl full of fun.  The three programs focus on sales, motivation, and customer service.  You do... read more
DVD style course with completion certificate only
Beyond Words: Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understa... read more
DVD style course with completion certificate only
The Big Finish - Closing The Sale
Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.
There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be gratefu... read more
DVD style course with completion certificate only
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
Don't Just Set Prices: Manage Them Strategically
Stanford Executive Briefings Tom Nagle Chairman and CEO, Strategic Pricing Group explains that in order to get customers to pay for value, you have to do more than just set a value-based price.
Tom Nagle Chairman and CEO, Strategic Pricing Group When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle in the Don't Just Set Prices program, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nag... read more
Employee's Guide to Customer Loyalty
Combines 4 popular customer service programs to develop employee skills and awareness in the area of building customer loyalty.
When it comes to workplace competencies, there aren’t many more important than knowing what it takes to grow a base of loyal customers. To be successful long- term, organizations must ensure that people at all levels demonstrate a commitment to keeping good customers from going elsewhere. Several ve... read more
Falling Up
Part of The Happiness Advantage training program. With Falling Up, you can turn even the most pessimistic workers into low-level optimists!
Part of The Happiness Advantage training program. With Falling Up you can turn even the most pessimistic workers into low-level optimists. Shawn’s research shows that optimistic salespeople made 37% more sales than pessimistic salespeople. Your mindset is a powerful indicator for future success. Sim... read more
DVD style course with completion certificate only
Fish!
The FISH! trai
Energize your organization with the FISH! training video! It’s the most effective, fun way to ignite energy, improve customer service and increase employee retention. That’s why FISH! is the best-selling training program of all time. FISH! has been called an antidote to cynicism, depression, burnout... read more
FISH! Book Study Kit
FISH! the book has helped people around the world rediscover their passion. It’s one of the most popular business parables of all time, selling over 5 million copies.
FISH! the book has helped people around the world rediscover their passion. It’s one of the most popular business parables of all time, selling over 5 million copies. The book is the perfect complement to FISH! the video. It personalizes the lessons of the video, helping people see how The FISH! Phi... read more