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Results: 1 - 12 of 20

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50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
ART of Customer Service
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their ne... read more
The Basics of Profitable Customer Service
Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program... read more
DVD style course with completion certificate only
The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why the c... read more
DVD style course with completion certificate only
Creating Positive Impressions
The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.
From the Cutting Edge Communication series.Carol and her team are rude, vague and miss opportunities to impress. Creating Positive Impressions looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression. Car... read more
DVD style course with completion certificate only
Customer Service Counts
This program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.
Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way! Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning train... read more
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!... read more
Customer Service: Make It Easy!
This program reinforces 4 essential customer service concepts:  Acknowledge, Observe, Listen, and Act. Learn how to make it easy for your customers! 
Am I making it easier or harder for my customers?Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, cu... read more
Dealing with the Irate Customer
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Dealing with the Irate Customer teaches simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally. It's hard to keep your cool when dea... read more
El Poder de la Atencion al Cliente (Power of Customer Service)
The Power Of Customer Service NOW IN SPANISH
The Power Of Customer Service NOW IN SPANISH with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-i... read more
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only