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Results: 1 - 12 of 19

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Barriers to Communication and How to Overcome Them
The key to overcoming communication barriers is to be able to identify and understand them.
A closed door, an exasperated expression, a noisy workstation, a cultural misunderstanding—all of these are examples of noise, a general term for anything that gets in the way of effective communication. The key to overcoming communication barriers is to be able to identify and understand them. The ... read more
Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Communication Skills - What Everyone Needs to Know
In the Communication Skills - What Everyone Needs to Know training video, you’ll learn practical techniques to improve all your communication skills - written, oral, electronic, and face-to-face.
Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Ski... read more
DVD style course with completion certificate only
Communication Skills That Build Winning Relationships
Are underdeveloped communication skills holding YOU back? Learn key skills to improve your communication. Learn to use the BE-DO-ACHIEVE-NEW-BE cycle to build up internal communication
Are underdeveloped communication skills holding YOU back? One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication. We simply take for granted that communication really is a tool, and that it can help make or break us. This training progra... read more
DVD style course with completion certificate only
Conflicts in the Workplace
There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Sources & Solutions Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee ... read more
E-Mail Etiquette
The E-Mail Etiquette training program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication.
There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people. The E-Mail Etiquette traini... read more
How to Develop Effective Communication Skills
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive.
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross. How to Develop Effective Communica... read more
DVD style course with completion certificate only
How To Make Winning Presentations
With How To Make Winning Presentations you'll learn to develop the skills to make every presentation a success.
One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Don't be one of these people. Stand before the crowd feeling comfortable and confident. With How To Make Winning Presentations ... read more
DVD style course with completion certificate only
Listen and Win
To succeed in business today you must become an effective communicator. Learn how to listen to learn, decide and enable!  Learn how to become an active listener!
Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how many times have you heard a name, date, address, or phone number, and if asked 30 seconds later would not be able to remember it? It's not the memory process that's at fault, it's the ... read more
DVD style course with completion certificate only
Listening Under Pressure
The Customer Service Challenge The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.
The Customer Service Challenge The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care. Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sid... read more
Little Big Things: Leadership
Tom attacks the issues of promotions, employee reviews, communication, teamwork, and setting milestones through his insight and candid conversations aimed directly at the viewers.
The Little BIG Things with Tom Peters We are very excited to announce the release of our new Tom Peters program titled The Little BIG Things!The Little BIG Things contains 91 individual (2 to 3 minute) segments of Tom telling stories and reminding us of what you as a manager, leader and employee nee... read more
Managing Conflict at Work: The Art of Communication
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities.  Learn now to effectively manage conflict. 
The Art of Communication In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone's daily lives. Managing Conflict at Work; The Art of Communication looks a... read more
DVD style course with completion certificate only