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About

In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success.

Tom shows you how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. You will go on location to:

  • K. Barchetti Shops
  • Nypro
  • Southwest Airlines
  • Demar Plumbing
  • Chicago Police Department

Key Learning Points

  • Use training to build a culture of customer service
  • Understand the key characteristics of world class service
  • See great service in action

 One of Training Media Review's Top Ten Products!

 Service with Soul

The setting for Peters' excursion through soulful service is a stage-in-the-round. Scattered among the live audience are some of the people he lauds. Logos of the featured organizations hang as backdrops and provide a novel means for presenting their stories without distracting from Peters' characteristic passion and enthusiasm. Viewers familiar with Peters'other videos won't be disappointed with this one. His message is as relevant and valuable as always. This break-the-mold thinking is expressed by a company head who feels "lucky when a customer complains," a marketer who is comforted that "competitors think we're expensive but our customers don't," and a company that increases its bottom line by "firing" several clients.

This is available as part of

Tom Peters Online Library
Tom Peters in one of the most prolific and respected management and business authorities in the world today. Now you can access the entire Tom Peters library of programs at one time for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Tom Peters Training Library will provide you with 24 different vi... read more
Topics
Change Management & Innovation
Leadership and Management
Special Offers and Combo Packages
Uses
Business Case Studies
Customer Service Essentials
An Enterprise Media Program
Video Running Time (minutes)
70:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Featured Talent
Tom Peters
Presentation Style
Case Study w/Lecture
Course ID
00029

Chapters

Chapter
Introduction
Runtime: 10:08
K. Barchetti Shops
Runtime: 11:01
De-Mar Plumbing
Runtime: 10:35
NYPRO
Runtime: 10:57
Chicago Police
Runtime: 11:01
Southwest Air
Runtime: 16:40

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