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Healthcare Training Videos and DVDs

Training videos for healthcare organizations, with a special focus on customer service, compliance and workplace issues.

Results: 1 - 12 of 62

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Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
Art of Networking
Whether it’s leveraging your network, planting psychological "seeds", establishing new contacts, winning over your team or negotiating deals around the board table, The Art of Networking will provide a toolbox of innovative tools.
Ever wonder why some people seem to know everybody? How do they walk up to a group of strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking with Mark Jeffries will teach you how to tip the scales in your favor by using a set of innovative c... read more
Ask For The Order
Learn skills for closing the sale in this detailed sales training package.
Do you remember the old parable: “Give them a fish and they’ll eat for a day, teach them how to fish and they'll eat for a lifetime.”? Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them and your organization a ... read more
DVD style course with completion certificate only
Barkles Business Series
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the fun and humor as they motivate your team to higher levels of success. 
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the humor as they motivate your team to higher levels of success.  In our introductory series, you get a bowl full of fun.  The three programs focus on sales, motivation, and customer service.  You do... read more
DVD style course with completion certificate only
Best Service is No Service
Stanford Executive Briefings Bill Price President, Driva Solutions; Co-Founder, LimeBridge says that that companies should challenge the need for customer service in the first place.  
Bill Price President, Driva Solutions; Co-Founder, LimeBridge Companies should challenge the need, fundamentally, for customer service. Bill Price’s game-changing approach in the Best Service is No Service program treats service as a data point of dysfunction since it is almost always needed either ... read more
Beyond Words: Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understa... read more
DVD style course with completion certificate only
The Big Finish - Closing The Sale
Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.
There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be gratefu... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
Customer Service: OR ELSE
Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more
DVD style course with completion certificate only
Don't Just Set Prices: Manage Them Strategically
Stanford Executive Briefings Tom Nagle Chairman and CEO, Strategic Pricing Group explains that in order to get customers to pay for value, you have to do more than just set a value-based price.
Tom Nagle Chairman and CEO, Strategic Pricing Group When customers reject your price, it is often thought that the price is too high. But according to Tom Nagle in the Don't Just Set Prices program, this may not be true. Price levels are only the visible "tip of the iceberg" of pricing strategy. Nag... read more